1. Process delivery

Zánka units cooperate with the reliable transport for delivery directly to customers on a national scale.

Your order will be contacted and assigned a maximum of 2 times. Where the first delivery fails, there will be staff to contact to arrange a delivery schedule with your 2nd.

Without contact, we will try to get back in the next 24 hours (via e-mail or call directly). In the case still can not be contacted or did not receive any feedback from you, the order will not be valid.

At the time of receipt, you can check the status, the number of products in order. For orders paid in advance, please provide proof of identification (ID card or driving license ...) to record.

2. Transportation costs

Zánka always aim to provide the best shipping service with competitive rates for all orders that you place with us.

Zánka national free shipping for orders with a total value of 1,000,000 VND payment or more.
For orders with a total value of VND 1,000,000 payment under, please add shipping charges as follows:

The central area of ​​Hanoi and Ho Chi Minh City: VND 25,000
Suburban areas of Hanoi and Ho Chi Minh City: VND 35,000
Other provinces: 40,000
The region remote: 50,000
To view detailed shipping, please click here

3. Time of delivery

Zánka will transport agreement in time when you make a full-service ordering procedure. Time shipping within 3-5 business days (excluding Saturday, Sunday or holidays Tet).

In case you select the form of payment via wire transfer or online payment gateways, order processing time will be counted from when the order is confirmed Payment.

Please note that zánka reserves the right to change delivery times in some cases force majeure such as bad weather, traffic conditions are not favorable, the car on the road delivery failures, malfunctions during shipment . We will proactively contact customers to notice in the above case.